The world desperately needs someone to explain (perhaps mansplain!) what the "emotional labor" concept meant so we can stop getting these articles.
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A server at a restaurant is supposed to take customers' orders, convey the orders to the back of the house, and carry food to the table.
But a server is also — and more fundamentally — supposed to make sure everyone has a nice time, which involves smiling and being friendly.
Normal people, even ones who are warm and friendly by disposition, aren't *always* warm and friendly or necessarily warm and friendly on demand.
But the job requires "emotional labor" (at least if you want good tips) where you need to perform warmth and friendliness.
There's a lot that one could say on this subject, including a lot about gender, but it's about literal paid work — that's the whole point, it comes from a book about "the commercialization of human feeling."
It's not about your marriage.
ive heard the term used like 1000 times to mean the first thing and can't recall once hearing it used to mean the second thing
Yes! It’s a big part of my job (customer service for a finance company) and it’s a part that I’m good at and that I enjoy
This is a requirement of literally any job in which you interact with people, including your internal teammates, especially if you lead people.
Just launched the financial commentary channel on Youtube. you can find it at: youtube.com/@CaseyAMarx
Here's my update for 7/28.
6:15