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Amtrak officials gave me one fake reason for this procedure, gave another fake reason to the Washington Post, and admitted to a congressionally-mandated IG report that there actually is no reason. But they refuse to change.
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David Watson 🥑
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it's transparently not a "unique situation" because you also need to queue up at Moynihan (though you don't get your ticket checked until you're on board, if I recall correctly)
I get the impression that this is to reduce non ticketed passengers on the train. Small stations they can monitor access.
Theory: some people who operate train boarding don't want to see their job as requiring any less level of complexity and rule-following than airplane boarding.
Absolutely insane that Americans put up with this. The boarding procedure was just as bad, so it's not just an thing. JUST LEAVE THE PLATFORM OPEN LIKE EVERY OTHER COUNTRY IN THE ENTIRE WORLD. I'm pretty sure the US is the only country (yes, in the entire
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If i get on at BWI (headed to PHI or NYC) i just walk on to the platform and board then show ticket while en route. Queue coming back other way. It’s certainly possible.
I think the answer is given to the WP is most likely the reason. Most of those trains end at Union Station and quickly turn back including a lot of commuter trains. The platform isn't often known until a train is arriving so they can't let people wait at the platform.
Why I prefer boarding from the current Penn Station rather than the more attractive Moynihan Hall. The latter seems to be designed to maximize the convenience of management to oversee riders. Part of the anti-democratic technocratic/ managerial turn in government I suspect
the real reason is that without an efficiency or profit motive (or in the presence of a de-facto enforced monopoly), operations of a business are significantly less efficient
Queueing makes no sense since they don’t even check your ticket at Union Station. Makes absolutely no sense and creates such an annoying rush to find the gate quickly
Speed of Amtrak operations on empty train platforms, & dog screening at gates, & reduced risks of: falling injury so delay, train sabotage risk (eg bombs in bags on trains, suction / magnetic / glue attached explosives on trains skin), drug or espionage messages affixed too.
None of this has anything to do with what happened, Amtrak driving away an empty train without even calling on the radio to see if passengers were waiting.
I am currently on train from Brussels to Frankfurt. Got on the platform 10 minutes before departure, and waited for the train to come. Have a total of 6 trains today. Connections vary from 5 minutes to 42 minutes. Expect to arrive home on time.
Typical of a State-run and (worse yet) unionized organization. No one should expect Amtrak service to be better than that of a Soviet organization... because they are the exact same thing.
We ride Amtrak a lot, and it's always an embarrassment. Sadly, it's all we got. Staff are always friendly, helpful, and willing. Their bosses are clearly incompetent
Who's "they" exactly, who holds the actual decision power to make this change. Which exact person or group of people. They should be named and shamed till the change happens.
This is why I never wait in those lines at Union Station. There are at least 2 points where you can get through open doors to the platforms and no one says boo. People need to assume incompetence from Amtrak and take matters into their own hands.
The story you started this thread with doesn't seem like a queuing problem. That story is more like if American Airlines told people to line up at gate A for boarding and then said the plane left because no one was at gate B for boarding.
Do you know when they started it? It wasn't that way in the 80s or early 90s when I lived in NJ and went to DC on business a lot. I did get kept out of part of Union Station in 1989, but that was because Bush was holding an inauguration party there and I only had a train ticket.
Someone FOIA’d Amtrak emails and memos on this a few years ago, and the answer is “because that’s the way we’ve always done it” ie internally nobody knew why other than that.
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